Refund Policy


Refunds & Credits of Online Purchases

We will issue a refund for the full purchase price (including taxes) of any unopened item that you return within 30 days of the purchase transaction.

For returns by mail, please make sure to enter all of your information, including your e-mail address. It can take up to 30 days to process the return when you return by mail and credit your account. We will notify you via e-mail once your return has been processed.

When returning online purchases by mail, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable.

Note: Original shipping and handling costs are non-refundable unless the return is due to a PureOrganix error.


Please note that we do not offer exchanges on online purchases.

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